ㆍCheck if the battery is defective or if it is inserted in the correct polarity.

ㆍCheck if the battery is completely discharged.

ㆍReplace all batteries with new ones.

*When the door cannot be opened due to the battery exhaustion.

1. Prepare a 9V battery and connect the battery to the emergency power supply terminal.

2. Touch [Number Plate] and enter [Password].

3. Press [*], and the locked state ends with a confirmation tone sounding.

ㆍDo the registration again by referring to the password registration/change method in the user manual.

ㆍCheck if the registered pin-code entered correctly.

ㆍIf the lamp of the numeric plate turns off while entering the password, the input does not take effect. Touch the numeric plate to light it up, and then enter the password again (If you do not enter within 7 seconds, the number plate will turn off automatically).

ㆍIn case of battery discharge, try again using 9V emergency power.

ㆍCheck if there is any foreign matter between the door and the door frame.

ㆍThe locking device may be broken. Please contact the service center.

ㆍIt is a warning sound notifying when to replace the battery.

ㆍWhen the beep sounds, immediately replace all batteries with new ones.

ㆍSet it to the automatic mode again.

ㆍWhen the battery is discharged, only the operation sound is generated and it does not work. Replace all batteries with new ones.

The warranty period is different according to the day of purchase. 

Please contact the seller shop where you purchased the product.

Please contact the overseas department of Neurosys (sales@neurosys.co.kr). 

Yes, it is available. Please contact the seller shop where you purchased the product.

Installation of the product by an unauthorized person may result in malfunctions of the product. Installation work must be performed in accordance with the standards by authorized personnel only. 

Please be advised from an expert to select the suitable model for your house. 

Yes, it is available. Please contact the seller shop where you purchased the product.

If an attempt is made to open the door with invalid Pin-codes, Card Keys, and Fingerprints five times in a row, the warning sound alarms and the touch plate will not work for 1 minute.

A warning sound alarms 3 times when the Dead bolt is misplaced or when it is not working properly.